Privacy policy

Privacy Policy

Data Protection Statement

1) Information About the Collection of Personal Data and Contact Details of the Data Controller

1.1

Thank you for visiting our website. Below, we provide information about how your personal data is processed when you use our website. Personal data means any information that can be used to personally identify you.

1.2

The data controller responsible for processing personal data on this website is Vivienne and Rose

The data controller is the individual or legal entity that determines, either alone or jointly with others, the purposes and means of processing personal data, as defined by the European Union General Data Protection Regulation (GDPR).

1.3

This website uses SSL or TLS encryption to protect the transmission of personal data and other confidential information, such as orders or enquiries.

You can identify an encrypted connection by the address bar in your browser beginning with "https://" and by the padlock icon.

2) Data Collection When Visiting Our Website

When you use our website for information purposes only, without registering or providing us with information, we only collect the data that your browser transmits to our server (known as "server log files").

This information is necessary to display the website correctly and ensure its stability and security.

The following data may be collected:

  • The page visited

  • Date and time of access

  • Amount of data transferred (in bytes)

  • The page from which you accessed our website (referrer)

  • Browser used

  • Operating system used

  • IP address used (which may be anonymised)

The processing of this data is based on our legitimate interest in maintaining and improving the stability and functionality of our website, in accordance with Article 6(1)(f) of the GDPR.

The data will not be transferred to or used for any other purposes unless there are specific indications of unlawful activity. In such cases, the server logs may be reviewed at a later stage.

3) Cookies

To make our website more attractive and to enable certain functions, we use cookies. Cookies are small text files stored on your device.

Some cookies are deleted when you end your browsing session (session cookies), while others remain stored on your device so that your browser can be recognised when you visit our website again (persistent cookies).

These cookies may collect personal data such as information about your browser, location or IP address.

Persistent cookies are automatically deleted after a specified period, which varies depending on the cookie.

Some cookies make the ordering process easier, for example by remembering products added to your shopping cart.

Where cookies process personal data, such processing is based on Article 6(1)(b) of the GDPR, where necessary for the performance of a contract, or Article 6(1)(f), where based on our legitimate interest in providing optimal website functionality and an efficient user experience.

We may work with advertising partners who may also store cookies on your device when you visit our website (third-party cookies). If this applies, we will provide information in this Privacy Policy about their use and scope.

You can configure your browser to notify you when cookies are being installed and allow you to decide individually whether to accept them.

The way you manage cookie settings varies depending on your browser. Please refer to your browser's help menu for further information.

Useful links include:

  • Internet Explorer

  • Firefox

  • Chrome

  • Safari

  • Opera

If you reject cookies, certain features of our website may not be available or may not function correctly.

4) Contact

When you contact us, for example through a contact form or by email, we collect the personal data you provide.

The information collected will be specified in the relevant contact form.

We use this information solely to respond to your enquiry and to manage any related technical matters.

The legal basis for processing this data is our legitimate interest in responding to your enquiry, in accordance with Article 6(1)(f) of the GDPR.

If your enquiry is made in connection with entering into a contract, the legal basis may also be Article 6(1)(b) of the GDPR.

Once your enquiry has been resolved and there are no legal obligations requiring us to retain your information, your personal data will be deleted.

5) Creating Customer Accounts and Processing Contracts

When you provide us with personal data in order to enter into a contract or create a customer account, we process this information in accordance with Article 6(1)(b) of the GDPR.

The information required will be specified in the relevant forms.

You may request the deletion of your customer account at any time by contacting the data controller at the address provided.

Once the contract has been completed or your account has been deleted, your data may be retained or restricted from further processing where required for tax, accounting or commercial purposes.

Your data will be deleted once the applicable retention periods have expired, unless you have provided consent for further use or the law permits or requires us to retain it.

6) Use of Data for Direct Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will regularly send you offers and information about our products.

We only require your email address to subscribe. Providing any additional information is optional and may be used to personalise our communications.

We use a double opt-in process. This means that you will receive a confirmation email after subscribing, and we will only begin sending you newsletters once you have clicked the confirmation link.

By confirming your subscription through the link, you consent to the processing of your personal data in accordance with Article 6(1)(a) of the GDPR.

We record your IP address and the date and time of registration to help prevent misuse of the subscription service.

You can unsubscribe from our newsletter at any time by using the unsubscribe link included in each newsletter or by contacting us at help.vivienneandrose@gmail.com.

Once you unsubscribe, your email address will be removed from our mailing list, unless you have consented to another use of your data or we are legally permitted or required to retain it.

6.2 Sending Newsletters to Existing Customers

If you provided your email address when making a purchase, we may use it to send you information and offers relating to similar products without requiring additional consent, where permitted by applicable law.

This processing is based on our legitimate interest in personalised direct marketing, in accordance with Article 6(1)(f) of the GDPR.

You may object to receiving these communications at any time by contacting us.