Refund Policy
About Returns
Important: Returns are not free. The customer is responsible for all return shipping costs.
Can I return a product?
Yes, you can.
If you are not satisfied with the product you have received, you may return it within 30 days of receiving your order.
However, for a return to be accepted, the following conditions must be met:
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The product must include all corresponding parts and accessories and must be properly packaged.
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The product must have been handled with care and must not have been damaged through misuse.
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For products involving hygiene considerations, the product must be properly cleaned before the return process is started.
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If the product was received defective, the defect must be verified.
We reserve the right to charge the customer for return shipping costs.
Returns are processed within 7 business days. If all the required conditions are met, the return will be officially approved within this period.
Please note: We reserve the right to refuse returns of products that have been used or damaged, unless the damage was caused by an error on our part.
How Do I Arrange a Return?
If your order meets the conditions above, please follow these steps to start the return process:
Send an email to: help.vivienneandrose@gmail.com
Please include the following information:
We will then provide you with the return address. Do not send the package back to the sender.
It is essential that you contact us first so that we can provide you with the correct return address.
The customer is responsible for all return shipping costs.
All returns must be sent, at the customer's expense, to our central warehouse in Asia.
