Shipping Policy

Shipping Information

We will prepare your order for shipment within 1–3 business days after your order has been confirmed.

Orders placed during the week are normally processed within 1 business day. However, orders placed on Friday evening or during the weekend may take a little longer to process.

Once your order has been shipped, delivery is estimated to take approximately 8–12 business days.

We aim to provide you with a smooth and reliable ordering and delivery experience. If you have any questions or concerns about your order or delivery, please contact our customer support team at help.vivienneandrose@gmail.com.

Restocking Policy

If your order is returned to us for any of the following reasons:

• An incorrect or incomplete shipping address was provided at checkout.

• The delivery was refused or declined by the recipient.

• The recipient failed to respond to the courier's delivery attempts or arrange a redelivery when offered.

We reserve the right to charge a 50% restocking fee, which will be deducted from the refund amount.

Please Note

In some cases, the courier may offer an option to have the parcel returned or redelivered.

If a redelivery or reshipment option is declined, or the required action is not completed within the timeframe specified by the courier, the 50% restocking fee may apply.

To avoid additional charges or delivery issues, we strongly recommend checking that your shipping details are correct and complete before placing your order, and responding promptly to any delivery-related notifications or requests from the courier.